Support
Whether you’re just starting out with email marketing or you’re an experienced marketer looking for some extra assistance, we’re here to provide the support you need. The Creative Services Web team is dedicated to helping you navigate The University’s email marketing platform, Emma, and ensure your campaigns are a success.
Requesting Access to Emma
If you’re new to Emma, the first step is to get access. By clicking the button below, you can submit a ticket through the TeamDynamix system.
Before you can start creating your email campaigns, we require a virtual training session. This session, conducted via Microsoft Teams, typically lasts between 30 minutes to an hour. During this training, our team will guide you through the process of using Emma, ensuring you’re set up and ready to start crafting effective email campaigns.
We understand that everyone has different schedules, so we strive to be flexible with our training times. When you submit your ticket, please include your availability so we can schedule a training session that suits you.
Custom Template Design Assistance
Looking to make your emails stand out? Our Creative Services Web team is here to help. If you need design assistance or want a custom template for your email campaign, we’ve got you covered. Simply click the button below to submit a design help ticket. Our team will work with you to create a design that aligns with your campaign goals, adheres to our brand standards, and is ADA Compliant.
Ongoing Support
We understand that you may encounter challenges or have questions as you navigate the world of email marketing. That’s why we’re committed to providing ongoing support for any issues you may run into. Whether it’s a technical glitch, a question about best practices, or assistance in setting up automations, our team is just a ticket submission away.
Remember, our goal is to make your email marketing journey as smooth and successful as possible. We’re here to provide the tools, support, and guidance you need to reach your audience effectively.